Now i understand the complaints low ratings the service department Gets, I've been trying to reach them since last Wednesday to get my car serviced and all i get is they are not available; I will not take my car there so it can sit for a week or 2.. POOR CUSTOMER SERVICE...
Okay, I buy a lot of cars, four last year alone. The best new car buying experience I have had, period. I came out of there feeling like I was treated fair
Great dealership. Friendly and knowledgeable staff. I came in to just look at their SUVs and about 30 minutes later I needed one. I was surprised at how nice the cars were.
I had the best experience service at Bert Odgen Genesis in Harlingen. The service team, especially Mr. Ray, Ms. Tanya, Paola, and all the Staff were extremely courteous, professional, friendly, and very attentive. Amazing service, quick and clear communication, Mr. Ray listened to what problems I had with my vehicle and would take time to explain in detail and he could make sure I was well taken care of.
And Yes. Service here they do understand the frustration when you have to leave your vehicle and they do UPDATE in detail about what happened next.
I appreciate it and would ... Read More Google - Feb 25, 2024
Awesome service. Very attentive to my needs
We purchased a new vehicle from a very helpful and pleasant salesman. Finance mgr. Was very knowledgeable and helpful.
I went next door. I didn't come to this place but I'm sure they also had great service.
The dealership does not live up to what they sell you. Horrible customer service. Mgmt needs to focus on customer service. Do not buy a vehicle here.
They help me with my license plate
Great experience and customer service. Staff are friendly. In 6 months bought 2 cars from Guillermo, excellent sells man and 5 star experience. Génesis dealer standalone dealership coming soon and looking forward to that!
I had an amazing and personalized experience with Memo who took the time to make sure I got everything I wanted for the right price. He explained every feature in order for me to maximize my purchase and to have the best driving experience.
(Translated by Google) Always very satisfied with my purchase at Genesis in Harlingen, I had taken my GV80 to a service and left with a new GV70, I loved its design and technology, my super attentive and trained salesman Guillermo Ruiz guided me and showed me all the specifications and cleared all my doubts as well as the finance staff explained to me all the available insurance
(Original)
Siempre muy satisfecha con mi compra en Genesis de Harlingen , habÃa llevado a un servicio mi GV80 y salà con una nueva GV70, me encantó su diseño y tecnologÃa, ... Read More Google - May 20, 2023
Guillermo was great! He was very attentive and informative on the vehicle we purchased. He and the other staff we met were all very welcoming and attentive to our needs. Memo helped us get a great car exactly how we wanted it! Would definitely shop there again!
Great company.great people.i work for expressway towing so I deal with them.thumbs up.Tbey assist you and help you out as much as possible.thanks
I had my car AC checked because the air was blowing but was not cooling. I was expecting to be charged at least $1000 for the repair. Diagnosis fee alone was $160. I availed of the shuttle. Turned out, I availed of the extended warranty when I payed off my car. In the end, a hefty bill of approximately $1,400 AC compressor replacement was done for free. Really love the service and the honesty of the staff!
Not only fast quick and friendly, John went above and beyond, service with a smile.
Great experience, great service by Guillermo and the finance team, Genesis warranties and services are really nice, I am very satisfied with my purchase.
Excellent service
Iam waiting
Great service on 2019 genesis great service manager (mark ) had great chat with guillermo genesis salesman
Genesis or harlingen still has a little ways Togo before it is built. For my money I'd get a palisade instead of the g series SUV. Bigger engine, same transmission, less money.
Awesome service by Ruben Lopez
Professional people visit at place, I have an. Appointment for next week.
Great service advisor!!!
Great experience....
Ruben Lopez provides great customer service. He thoroughly explains the entire process, and answers all questions. If you are in the market for a car, ask for Ruben Lopez.
Genesis of Harlingen is the way to go. The product is amazing!! The Genesis definitely has more of a grown and serious look to it and the warranty is amazing. These are incredible vehicles.
I went in to see the new Genisis and its amazing ! So glad to have one here close by .
